bhajee Terms & Conditions

Acceptance of Terms

By accessing the bhajee website at bhajee.org, creating an account, making a deposit, placing a bet, or using any feature of the bhajee platform, you confirm that you have read these Terms & Conditions in full and that you agree to be legally bound by them. These terms apply to all users of the bhajee platform without exception, including registered members, guest visitors, and any person who accesses the site in any capacity.

These Terms & Conditions should be read in conjunction with bhajee's Privacy Policy, Responsible Gaming Policy, and any specific promotional terms that are published on the platform from time to time. In the event of a conflict between a specific promotional term and these general Terms & Conditions, the specific promotional term will take precedence only to the extent of the conflict and only for the duration of the promotion in question.

bhajee reserves the right to update, modify, or replace any part of these Terms & Conditions at any time and without prior notice. The date of the most recent update is displayed at the top of this page. It is your responsibility to review these terms periodically. Continued use of the bhajee platform after any modification constitutes your acceptance of the revised terms. If you disagree with any updated term, your only remedy is to stop using the platform and close your account.

Scope of Agreement

These Terms & Conditions govern:

• Registration and use of a bhajee player account
• Deposits, withdrawals, and all financial transactions conducted on the platform
• Participation in casino games, live casino tables, sports betting markets, crash games, and all other gaming products available on bhajee
• Claiming and using bonuses, free bets, free spins, and promotional rewards
• Communication between you and bhajee, including customer support interactions
• All intellectual property made available through the bhajee platform

Eligibility & Age Restriction

To be eligible to register an account and use the bhajee platform, you must satisfy all of the following criteria at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• You must be a human individual, not a corporation, partnership, trust, or automated agent.
• You must not be acting on behalf of a third party when using your bhajee account. All accounts are strictly personal and non-transferable.
• You must have the legal capacity to enter into binding contracts under the laws of Bangladesh.
• You must not be a resident of, or accessing the platform from, a jurisdiction where online gambling is explicitly prohibited by law.
• You must not currently be self-excluded from bhajee or from any other gambling platform through a mutual exclusion scheme.
• You must not be an employee, contractor, or close family member of an employee of bhajee or any of its affiliated game providers or technology partners.

Age Verification

bhajee applies age verification procedures at the point of registration and before processing any withdrawal request. You may be required to submit a copy of a government-issued identification document — such as a National Identity Card (NID), passport, or driving licence — to confirm your date of birth. Failure to complete age verification within the timeframe requested by bhajee's compliance team will result in account suspension until verification is completed. bhajee will not process withdrawals from an account that has not completed satisfactory age verification.

Account Registration & Security

Each individual may hold only one active bhajee account. Creating duplicate, secondary, or multiple accounts — whether using the same name, email address, phone number, payment method, device, or IP address — is strictly prohibited and may result in all accounts being closed and any balances being forfeited.

When registering your account, you must provide accurate, complete, and truthful information at all times. This includes your full legal name, date of birth, email address, and phone number. Providing false, misleading, or incomplete registration information is a material breach of these Terms & Conditions and will result in immediate account closure.

Account Security Obligations

You are solely responsible for maintaining the confidentiality of your bhajee account credentials, including your username and password. bhajee strongly recommends the following security practices:

• Use a strong, unique password that is not shared with any other online service.
• Enable two-factor authentication (2FA) via your registered mobile number.
• Never share your login credentials with any other person, including friends or family members.
• Log out of your account when using shared or public devices.
• Notify bhajee immediately at [email protected] if you suspect any unauthorised access to your account.

bhajee will never ask for your password via email, phone call, or any other communication channel. Any request for your password should be treated as a phishing attempt and reported to [email protected] immediately. bhajee accepts no liability for losses arising from your failure to maintain account security.

Account Verification (KYC)

bhajee operates a Know Your Customer (KYC) verification process in line with responsible platform management practices. You may be asked to provide supporting documentation at any stage of your relationship with bhajee, including but not limited to proof of identity, proof of address, and proof of payment method ownership. Cooperation with KYC requests is mandatory; accounts that do not comply within a reasonable timeframe may be suspended or closed.

Deposits & Withdrawals

All financial transactions on bhajee are denominated in Bangladeshi Taka (BDT). bhajee does not charge a fee for standard deposits or withdrawals, though your payment provider may apply their own transaction fees independently.

Supported Payment Methods

bhajee currently supports the following deposit and withdrawal methods for players in Bangladesh:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard (subject to availability)

Deposit Rules

• The minimum deposit amount is ৳500. Maximum deposit limits may apply based on your account tier and payment method.
• Deposits made via bKash, Nagad, and Rocket are typically credited to your bhajee account within minutes of the transaction being confirmed by the payment provider.
• bhajee reserves the right to request documentation confirming ownership of the deposit payment method before crediting funds to your account.
• Deposits must be made from payment accounts that are registered in your own name. Third-party deposits are not permitted.

Withdrawal Rules

• The minimum withdrawal amount is ৳1,000. Maximum withdrawal limits may apply based on your account verification status and payment method.
• Withdrawals are processed only to the same payment method used for the most recent deposit, subject to platform discretion and KYC requirements.
• bhajee aims to process all approved withdrawal requests within 24 to 48 hours during Bangladesh Standard Time (BST, UTC+6) business operations. Processing times may extend during peak periods or when additional verification is required.
• bhajee reserves the right to delay or withhold a withdrawal pending satisfactory completion of KYC verification, fraud review, or bonus wagering requirement compliance.
• Active bonus balances must meet the applicable wagering requirements before a withdrawal can be requested from the associated bonus funds.

Bonus & Promotions Policy

bhajee offers a range of bonuses, free spins, free bets, cashback rewards, and seasonal promotions to eligible registered players. All bonuses are subject to the specific terms attached to each promotion, which are published on the relevant promotional page. The following general bonus rules apply to all bhajee promotions unless otherwise stated.

General Bonus Terms

• Bonuses are available to eligible registered players only. bhajee reserves the right to determine eligibility at its sole discretion.
• Each promotion may only be claimed once per player, per household, per device, and per IP address unless the promotion explicitly states otherwise.
• Bonuses cannot be transferred, exchanged for cash, or used in conjunction with other bonuses unless specifically permitted by the active promotion's terms.
• bhajee reserves the right to withdraw, modify, or cancel any promotion at any time and without prior notice if there is evidence of misuse, fraud, or system exploitation.

Wagering Requirements

Most bonuses offered by bhajee are subject to a wagering requirement, which means that the bonus amount (and in some cases, the deposit amount) must be wagered a specified number of times before a withdrawal can be requested. The applicable wagering requirement for each promotion is clearly stated in the promotion's individual terms. The following rules apply to wagering:

• Wagering contributions vary by game type. Slots typically contribute 100% towards wagering requirements, while live casino games and sports bets may contribute a lower percentage or not at all.
• Only real-money wagers placed while a bonus is active count toward wagering requirements. Voided, cancelled, or drawn bets do not count.
• If a withdrawal is requested before a wagering requirement is satisfied, bhajee reserves the right to remove the bonus balance and any winnings derived from it prior to processing the withdrawal.
• Bonus balances are played before real-money balances unless stated otherwise in the specific promotion's terms.

Seasonal Promotions

bhajee runs seasonal promotions aligned with the Bangladeshi cultural calendar, including Pohela Boishakh (Bengali New Year), Eid, Victory Day (December 16), and BPL season. These promotions are available to all eligible players during the specified promotional window and are subject to the terms published at the time of the promotion.

Betting & Gaming Rules

All bets and gaming activity on bhajee are subject to the specific rules applicable to each game or betting market, which are available within the game interface or the sports betting section of the platform. The following general rules apply across all bhajee gaming products.

Casino Games

• All casino game outcomes are determined by certified Random Number Generator (RNG) technology supplied by established game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe.
• bhajee does not manipulate game outcomes. The theoretical Return to Player (RTP) percentage for each game is as set by the game provider and is available within the game's information panel.
• In the event of a technical malfunction during a casino game, bets placed during the affected round may be voided and the stake returned to the player's real-money balance at bhajee's discretion.
• Live casino games are operated by third-party providers including Evolution Gaming and Ezugi. The rules of each live table are displayed within the game interface and governed by the applicable provider's rules.

Sports Betting

• All sports betting odds are set by bhajee's trading team and are subject to change before a bet is confirmed. The odds displayed at the time a bet is successfully placed are the odds that apply to that bet.
• In-play (live) betting markets may be suspended or closed at any time during a match. bhajee accepts no liability for bets that cannot be placed due to a suspended market.
• Bets on cricket markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers ICC fixtures — are settled in accordance with the official result declared by the relevant governing body (BPL Board, BCCI, ICC).
• Abandoned matches and events that do not reach completion criteria defined in bhajee's sport-specific rules will have bets voided and stakes returned.

Crash Games (Monster Fight, Golden Land)

• bhajee's exclusive crash-style games including Monster Fight and Golden Land use provably fair algorithms to determine multiplier outcomes. The game mechanics and house edge are disclosed within each game's information panel.
• A cash-out instruction must be registered by the platform before the round concludes. bhajee accepts no liability for cash-out failures caused by the player's internet connection or device performance.

Responsible Gaming

bhajee is committed to promoting responsible gambling and takes its duty of care to players seriously. Gambling is intended to be a form of entertainment. If gambling stops being enjoyable or starts causing financial, emotional, or social harm, it is important to seek help immediately.

Player Protection Tools

bhajee provides the following responsible gaming tools, accessible from the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Limits take effect immediately when decreased and require a 24-hour cooling-off period to increase.
• Session Time Reminders: Configure alerts after 30 minutes, 1 hour, or 2 hours of continuous play to encourage regular breaks.
• Reality Checks: Receive periodic pop-up reminders of your session duration and net win/loss position.
• Self-Exclusion: Request a temporary suspension (1 week, 1 month, 3 months, 6 months) or permanent closure of your account. Self-exclusions are enforced immediately and cannot be reversed during the exclusion period.

For full details on responsible gaming practices and available resources, please visit the Responsible Gaming page. Players who believe they may have a problem with gambling are encouraged to contact [email protected] to activate protective tools. Please note: the email address must not be used as a clickable link.

Prohibited Conduct

The following activities are strictly prohibited on the bhajee platform. Engaging in any prohibited conduct may result in immediate account suspension or closure, forfeiture of balances, and — where applicable — reporting to relevant authorities.

• Underage use: Accessing or using bhajee if you are under 18 years of age.
• Multiple accounts: Registering or operating more than one bhajee account, including accounts in other persons' names.
• Third-party deposits: Funding your account with payment methods that are not registered in your own name.
• Bonus abuse: Exploiting bonuses, promotions, or referral schemes through collusion, systematic low-risk betting strategies, or any form of coordinated abuse designed to extract value without genuine recreational play.
• Fraud and money laundering: Using bhajee for any money laundering, fraud, or other financial crime activity. bhajee cooperates with relevant authorities and applies anti-money laundering procedures.
• Collusion: Coordinating with other players to gain an unfair advantage in any casino game or betting market, including chip-dumping in poker-style games.
• Use of bots or automated tools: Using software robots, scripts, data-mining tools, or any automated means to access or interact with the bhajee platform.
• Hacking and exploitation: Attempting to access, modify, reverse-engineer, or disrupt bhajee's systems, software, or data.
• Harassment: Engaging in abusive, threatening, or offensive behaviour toward bhajee staff or other players through any communication channel.

Intellectual Property

All content published on the bhajee platform — including but not limited to the bhajee brand name and logo, website design, graphics, text, software, game interfaces, promotional materials, sound effects, animations, and data compilations — is the exclusive intellectual property of bhajee or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bhajee platform for your own personal and non-commercial recreational purposes. This licence does not include:

• Copying, reproducing, or distributing any content from the bhajee platform without prior written consent.
• Modifying, adapting, translating, or creating derivative works based on bhajee's content or software.
• Scraping, crawling, indexing, or systematically extracting data from the bhajee platform.
• Using bhajee's brand name, logo, or trademarks in any commercial context without explicit written authorisation.

Game content accessed through bhajee is owned by the respective game studios (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and is licensed to bhajee for display on the platform. Those studios retain all rights to their respective intellectual property.

Limitation of Liability

To the maximum extent permitted by applicable law, bhajee's total aggregate liability to you for any claim arising out of or in connection with these Terms & Conditions or your use of the bhajee platform shall be limited to the total amount deposited by you into your bhajee account in the 12 months immediately preceding the event giving rise to the claim.

bhajee expressly excludes liability for:

• Any loss of profits, revenue, contracts, anticipated savings, business opportunity, goodwill, or reputation, whether direct or indirect.
• Losses arising from interruptions to service caused by scheduled maintenance, emergency technical work, third-party provider outages, internet service disruptions, or events outside bhajee's reasonable control (force majeure).
• Inaccuracies in odds, game information, or promotional content that are corrected promptly upon discovery. bhajee reserves the right to void bets placed at clearly erroneous odds.
• Losses arising from your failure to maintain account security, including losses resulting from unauthorised access to your account by a third party.
• The accuracy, availability, or content of third-party websites or services, including payment providers such as bKash, Nagad, and Rocket.

Nothing in these Terms & Conditions limits or excludes bhajee's liability for death or personal injury caused by bhajee's negligence, fraud, or any other liability that cannot lawfully be excluded.

Amendments & Termination

Amendments by bhajee

bhajee reserves the right to amend, update, or replace these Terms & Conditions at any time. The effective date of the most recent revision is displayed at the top of this page. Changes are effective immediately upon publication unless a specific future effective date is stated. Players are responsible for reviewing this page regularly. Continued use of the platform following any amendment constitutes acceptance of the revised terms.

Account Closure by You

You may close your bhajee account at any time by contacting the support team at [email protected]. Before closure is processed, any pending withdrawal requests must be completed and any active bonuses that have not met wagering requirements will be removed. Closing your account does not exempt you from any obligation that arose prior to closure.

Account Suspension or Closure by bhajee

bhajee reserves the right to suspend or permanently close your account at its sole discretion, including — but not limited to — cases where:

• You are found to have breached any provision of these Terms & Conditions.
• You have provided false or misleading information during registration or KYC verification.
• bhajee has reasonable grounds to suspect fraud, money laundering, or other illegal activity.
• You are found to be under the age of 18.
• Continued operation of your account creates a legal or regulatory risk for bhajee.

Where an account is closed due to a terms breach or suspected illegal activity, bhajee reserves the right to withhold some or all of the account balance pending investigation. Where a closure is made for other reasons (e.g., business decision), any remaining real-money balance will be returned to you via your registered payment method after standard processing checks.

Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. bhajee operates its platform with a commitment to fair play and transparent operation, and will make every reasonable effort to resolve disputes informally before any formal process is initiated.

Dispute Resolution Process

If you have a complaint or dispute relating to your bhajee account, please follow this process:

• Step 1 — Contact Support: Submit your complaint in writing to [email protected] with full details of the issue, your account username, and the date the issue occurred. The support team will acknowledge your email within 48 hours.
• Step 2 — Escalation: If you are not satisfied with the initial response from the support team, you may request that the matter be escalated to a senior member of bhajee's operations team. Escalation requests must be submitted in writing within 14 days of receiving the initial support response.
• Step 3 — Final Decision: bhajee will issue a final written decision within 28 days of receiving a fully documented escalation request. This decision represents bhajee's conclusive position on the matter.

bhajee's decisions on gaming outcomes, bonus eligibility, account status, and fraud investigations are final and binding. No external adjudication is guaranteed, though bhajee will always act in good faith and in accordance with the principles of fair treatment of players.

Language of Proceedings

All dispute communications, formal complaints, and correspondence with bhajee must be submitted in English. bhajee is not in a position to process complaints submitted in other languages. This requirement ensures that all matters are handled consistently and without ambiguity by the relevant team.